Triangle Eye Institute: Steven M. Yaplee, MD

Reviews 5

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Lucas Richter

This is an awful office. I went in for glasses and contacts and paid for both. I was going to get sent the contacts and I had paid for them and my lenses but then they fired the manager I was working with. Apparently she was giving me too good of a deal. Then, instead of honouring the deal they tried to sell me on more services and refused to even refund me for the products they never sent me. I dont live in Bakersfield and so it doesnt make sense to use them as my permanent office, and when I told them Im no longer in Bakersfield they demanded me to show them receipts of the money I paid them for a refund. Its not my job as the patient to keep those records, its theirs, and when I did show them the receipt for money I paid for the contacts they refused to accept and then changed what they wanted from me. It was such a hassle I eventually let the whole thing go but Im still upset about it.

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carinna certuche

Love this office. Great staff with knowledgeable people. I went in for optical where Dr. suggested further testing for my vision problem which hasnt been looked at for over a year, then went in for an ophthalmology visit both i waited less than 20 minutes. Front desk nice and helps with appointment scheduling that best fits patients needs. Love this place.

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Saralynn Blyth Nege

I was not given my glasses prescription at the time of my appointment, and they refused to fax it or mail it to the address in my chart. Didnt respond to email or fax requests. Had to call twice to finally be told it wasnt possible. Wasted not only my sick time from work but also the cost of a visit.

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Estephania B

The wait is extremely long but the staff is kind and patient.

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Savannah Matthews

Waited for four hours ... worse office ever

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