Lotions & Lace - Retail Store

Category:	Lingerie Store
Address:	796 Inland Center Dr, San Bernardino, CA 92408, USA
Phone:	+1 909-889-3114
Site:	lotionsnlace.com
Rating:	4.2
Working:	10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 11AM–8PM

Location

Photos 82

Reviews 10

Bri L

When my husband and I first came in, the staff were super nice and offering to help. I had picked up an item to show my husband, but when he decided he didnt want it, I walked back to where I got the package and put it back. There is a small chance I put it in a different location, as I wasnt really paying attention to the exact location i put it back, but I am very very sure I put it back where its original area was, since I was looking at and going to buy another item on a shelf near it. When it was time for us to go, I asked one of the staff to clarify if the outfit I was going to buy was plus sized. She gave me a weird look and a pause, then said "yes its plus size. Where did you put the item you were going to get?" I told her I thought I put it back in the original location, but she said in a accusatory tone "there is a missing spot there, so its not there." I didnt really know what to say so I said "well we were also on a different location in the store, so we can look around there" and she said "no thats okay, Ill just go check the cameras." Im not really sure what her motive was, but it sounded like she thought I stole the item and was being untruthful. My husband and I felt uncomfortable and no longer wanted to buy anything, so we put back what we were going to get and left. I would recommend that the staff watches how they say things to people, especially going to a store where it might already be kind of awkward asking questions in the first place. If she had a reason to believe I stole something, or was being dishonest with her, tell me to my face instead of being passive aggressively accusatory. Customer service doesnt usually happen that way at stores of somethings is misplaced.

A Private User

I received great assistance with their customer service. Very pleasant, helpful, patient and understood what i was looking for. More importantly they knew what to suggest!!

Nicole Begley

Its great the staff is friendly and very helpful also they have a great selection of products. I drive from mo val just to come here.

Robert Gomez

People are vary knowledgeable and helpful. Theyve got a wide variety of products and lingerie.

Troy weiler

Excellent service and a variety of toys to choose from.. Great place!

Edmund Montgomery

Great place to get your adult toys. The staff is very helpful.

Paul Rosson

Good selection. Courteous staff.

forrest cairns

Way cheaper than divorce