Optimum Store

Reviews 10

GW

Gwenythe Harvey

The clerk at the 866 number was courteous and efficient even with black out issues with her computer service and a frustrated customer, ME! However, the Optimum website is simply not customer friendly and needs to be updated so people can find their past account activity and payment history easily as well as a local number with a HUMAN answering the call. I have noted that the clerks at the Torrington Rd. location have a nonchalant view of customer service. We are interrupting them in some manner! Taking them away from their conversations with each other or their cell phones. Customer service is unfriendly to say the least and perfunctory to say the most. Whilst I am promulgating, a $10.00 late fee for being a few days late on a $59.00+ bill is unconscionable. Perhaps a way around having their rates capped last year?

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ED

Eduardo Gutierrez

BAAAADDDDDD SERVICE. Technician stayed talking to the mail lady outside for a long time and forgot to install my service. Then wanted to come back at a time I was not available. Customer service was rude telling me he was not there so he did not believe me. Bad.

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PA

Paul Carile

I would think that when you are trying to get information as an existing customer told to press 2 then told call another number then get hung up-on this is no way to run a business.

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SU

Susan Pringle

Service person who answered my call was very polite and helpful. Helped me on the phone without any hassle. Appreciated much.

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JA

Jay

You can pay your bill up front at the store. If you go around back to the second building the local access TV station is there.

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KE

Ken Sena

Not a real number for optimum. Number is a scam number for new accounts.

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JO

Joe Stack

These are the 2 nicest people i have ever delt with

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LE

Lelah Compo

Great internet, very expensive tv

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JO

John Beeny

No one there to talk to for help

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JO

Joseph Orsini

Efficient and helpful.

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