Kay Jewelers

Category:	Jewelry Store
Address:	483 Eagle Ridge Mall Entrance #228, Lake Wales, FL 33859, USA
Phone:	+1 863-679-8197
Site:	stores.kay.com
Rating:	2.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 4

Reviews 5

Rachel Grobtuch

Horrible!! I have spent $20 in places and received better care than Kays where we spent thousands for an engagement set! They will sell and tell you anything just to make their numbers. Sales person sold us a set that she specifically said COULD be sized to where i needed it...wrong! This "set" could not be sized, had to be custom made and youre talking two months! THEN after they custom make it they resize it, yes resize it again to what you need. Well then they dont think to retip the prongs after they resize it small so the diamonds fall out! Three repairs on the engagement ring and fourth out on the wedding band (which apparently is not the proper one for the set so another sales person in the SAME store tried to get us to exchange!!) and we still do not have rings...wedding coming before the rings?? I will NEVER shop at this store again and am sorry I will have to deal with them for the warranty on my wedding set for the rest of my life. Unbelievable, very disappointed.

Pat Jacobs

Wonderful! Very professional answered all my questions. Went to jewelry store next door horrible rude so I came to Kays. Thank you so much from now on you get all my business!!!!

sawalls88

Stupid. Slow. Again, stupid. On a Sunday, you cant even work your computers, answer questions or keep up with demand.

Christa Goolsby

The service was atrocious. Ive had diamonds fall out 3 times of my $3,000 wedding ring. I do not recommend.

Rita Strempack

Always helpful!