AT&T Authorized Retailer
| Category: | Cell Phone Store |
| Address: | 880 Woodstock Rd #102, Roswell, GA 30075, USA |
| Phone: | +1 678-646-0800 |
| Site: | att.com |
| Rating: | 3.6 |
| Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 12–6PM |
Location
Photos 12
Reviews 5
A
A Private User
I will never go back. This is not a corporate AT&T store and are limited in their functionality. I wanted a phone that they did not have in stock and the "manager" had to order it. When I asked if he could order an accessory for me, he said he couldnt do that, that I would have to go somewhere else. He forgot to charge me for taxes on my phone and called me later saying I had to give my credit card information over the phone or the deal would close out. When I finally got my phone a week later, I wanted a different payment plan (I was within 14 days of purchase) and they said I had to return the phone and get a different one and they would charge me a restocking fee. All in all terrible experience, I will always go to corporate AT&T stores from now on.
A
A Private User
Ive been to several locations and will recommend this store over any other one! Jon, the manager, has helped my family and I a couple of times now and goes out of his way to make sure we get what we need as well as understand what we get. He explained everything that he was doing with my phone and was patient with me while I had to guess my apple ID password a couple of times... In regards to trying to upsell more products, he told me what I could get but wasnt pushy when I wasnt really interested. That in itself is worth the 5 stars!!
A
A Private User
The At&t employees are not professional and dont know how to work. The manager is unprofessional as well because they dont know how to do their job. They provide wrong information, and then say its not their fault, resulting in the customer paying a lot more money than said. They lose customers over small things that can be solved ,but they choose not to.
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A Private User
This is an authorized retailer, which means you are dealing with folks who have an incentive to help. The store is smaller than a corporate store, and i believe everyone is much more friendly and willing to help. I dealt whats a great manager-in-training,, who clearly wanted to ensure I was taken care of.
A
A Private User
thank you for all your help tonight
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