Pearle Vision

Category:	Eye Care Center
Address:	8134 Liberty Rd, Baltimore, MD 21244, USA
Phone:	+1 410-521-2197
Site:	stores.pearlevision.com
Rating:	1
Working:	10AM–8PM 10AM–5PM 10AM–5PM 10AM–8PM 10AM–5PM 10AM–5PM Closed

Location

Photos 7

Reviews 6

Eliot Pepper

SHOULD HAVE LISTENED TO THE OTHER NEGATIVE REVIEWS-- Ordered a pair of glasses on 5/25/2017 from this store. Was VERY specific about exactly what lenses I wanted and even was re-assured by Camille H that she double checked the order before sending it electronically. Was told they should ready in about one week. Called in the AM on 6/01/2017- was told by Camille H (she was the employee who wrote up the original order) that the lenses had arrived- they just needed to be cut to the frame size and would be ready same day by 5 PM. Was leaving my office after 4:30 PM and called to check on status- told they were ready to be picked up. As I was about a block from the store, received a call that there was a mistake- I had ordered Transitions Xtra Active lenses but AFTER cutting and putting the lenses into the frames, they noticed they were not the corrrect lenses as they did not change color indoors. Wouldnt they check this BEFORE putting them in the frames? Anyway- When I arrive at the store, Camille comes out with the glasses. She says the outside facility that cuts the lenses made a mistake- She could reorder the correct lenses and have the new glasses rush ordered. She said they could be ready be next Thursday (today is Friday). What rush- the incorrect ones took one week so I asked her how could this be a rush order? As we were speaking, the doctor came out and said since the lab messed up the order, I could wait until the new order was complete and keep the incorrect order for free as a second pair. Thought this was reasonable UNTIL I tried on the glasses. Noted there appeared to be a smudge on the side of the right lense. Camille tried to wipe it off and then stated that it was not a smudge, but rather a scratch- Are you kidding me- there is a visible scratch on a brand new pair of lenses and no one noticed it? So- told them I wanted a full credit on my card for the purchase amount. After her futzing around some more, finally credited my account.

John Liu Jr.

5 stars for the actual exam. Issues started after finding out they fraudulently charge you and your heath insurance provider. I told them specifically I did not want to purchase any product and only wanted an eye exam. Camille specifically said "Okay, you dont need to get them today." They ended up charging my insurance company over $100 for contact lenses and $200 for exam fees plus making me pay $75 out of pocket. My insurance terms are $10 co pay + fitting fee out of pocket only. No idea how they got away with charging us almost $400 total. Reporting to Hopkins compliance tomorrow morning.

Alex Weiss

Dr. Caplan is too cool, it really isnt too often youll get a doctor of any sort who is as enjoyable as that fellow and thorough in his explanations. The staff has been helpful both in store and on the phone. I havent the slightest complaint, exam + order time + final product everything went smoothly and promptly.

Damenia Elliott

Horrible customer service and very expensive. I was over charged twice at this place through my insurance. What a rip off

Jibraan khan

Really bad place This place is less than 1 star

Greg M

The eye doctor here is amazing