LensCrafters

Reviews 5

ME

Megan Fountain

The customer service at this location is excellent. Ive mostly worked with Williams, but everyone is competent and patient. They let me take a long time to pick out frames and really worked to make sure the glasses and the price worked for me. I had to go in for several adjustments in the first week, and they tried different things to make sure the glasses were comfortable. I was in the store to get my frames tightened last week and I was also so impressed when I saw Williams and Naome handle a very difficult and mildly threatening customer with SO much patience and grace. They didnt get flustered and the customer actually left wishing them a nice day.

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EL

Elizabeth Wood

I have had great experiences with LensCrafters for years and want to give a shout out for their excellent service and customary relations. This weekend (the long Columbus Day weekend) my glasses broke (after not having had any problems for years). I was in despair as it was Saturday and I expected everything to be closed on Sunday and Monday. Not only was LensCrafters on Newbury Street open; they repaired my glasses in an hour and a half and didnt charge me a dime. Every person i spoke to in the store was kind and courteous. The technician did a super job - i was only sorry i didnt get her name! Huge thanks to everyone.

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LA

Laurence Kenyon

I had never worn glasses in my life. Now I need them and the transition wasnt easy. The doctors, two exams, prescriptions didnt work. Gerry worked with me and worked with me until it was right. Now I cant live (or see) without them. Thank you.

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JO

john brigham

I just got off the phone with Adam, (his real name), and what a great experience. He was positive, enthusiastic, and really wanted to help me out.

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TO

Tommy Vo

Went here a couple times. The work seems rushed. I prefer the South shore mall location better.

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