Hannoush Jewelers

Reviews 3

A

A Private User

I separated from the Navy on February 2009. The first thing I treated myself to was a citizen Eco drive watch from Hannoush jewelers of the Holyoke Mall. Big mistake! Obviously I need a deep water resistance watch, so this one had 200m. Within the FIRST WEEK I took it to the beach and condensation built under the crystal. I tried everything to let it dry out with no avail. So, on the 21st of February I took it to get it replaced after the crown’s pin rusted and fell out overnight. They said it was external piece and wanted ME to pay for it, within 1 month of its 5 year warranty! I wasn’t having it, I said it had water on the inside, and it wasn’t going to brand new, like when I bought it, again. I wanted it replaced. They after a bit of non-communication, 7 months later they got back to me… on SEPTEMBER 11, 2009!!! They offered to waive it, and but I didn’t want to risk it again and requested it to be replaced. I have not heard from them after that day in September and it is now October 08, 2009. I’m asking for a refund, and of course they are acting like they cannot hear me. I worked in retail and my mother has too for years, anyone can get a refund for anything, no matter what condition. Trust me on this one, PASS THEIR SHOP!!! WORST CUSTOMER SERVICE I HAVE EVER SEEN!

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debra silveira

I agree with guy above,horrible customer service!!!! Very rude,very stuffy. I had a great experience with the eastfeild mall branch and was tottally turned off since dealing with the holyoke mall branch. After my experience I take my bussness else where and its been about three thousand cash so far .... I look every possible place before stepping foot there. Also some iteams they sell ,iv seen at another place 70% cheaper!!!!

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Corey Boudreau

Kelly and Abe were a great help for helping me pick out a wedding ring. Im in the military and came home only for a short while on leave and they helped build the exact right I wanted in a short amount of time. I could ask for a more helpful and friendly staff... I will be returning to purchase wedding bands