Zales - The Diamond Store
| Category: | Jewelry Store |
| Address: | 90-15 Queens Blvd, Queens, NY 11373, USA |
| Phone: | +1 718-760-3702 |
| Site: | zales.com |
| Rating: | 4 |
| Working: | 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 11AM–8PM |
Location
Photos 11
Reviews 8
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A Private User
I left my deceased fathers antique platinum, diamond, emerald and sapphire wedding ring with the Zales at Queens Center Mall to fix so that I could wear it on my wedding day. I was told that it our take one week to get the estimate and then one more week to fix the ring and that I would have it back in no more than two and a half weeks. I approved the estimate on April 18th, and was told again that it would take one week for it to be fixed. I waited and waited. Then I called, three weeks after I had approved the estimate. The sales people kept telling me, "oh, well this ring needs to have the estimate approved." Which I had done three weeks before. Then I was told, "Oh, yes, it should be done by next week." I waited another week. Then I get a call from the store saying that my ring had been shipped back by the jeweler with the work done and should be in the store on Wednesday, May 10. I called the store on May 11. And the salesperson said to me, again, "oh, well this ring needs to have the estimate approved." Meanwhile, there are no notes on the account, and no one knows about where the ring is. The person promised to call the manager and call me back that same night, but they didnt. And when I tried to call them, no one would answer the phone. I will be speaking to a lawyer, and will be calling corporate headquarters about this incident. I just hope they havent lost my ring because it is irreplaceable and I will be pursuing legal counsel.
A
A Private User
Totally messed up our bands exchange. Be careful when you asked about the price, do it more than 1 time to make sure because they didnt kept promise. We wanted bigger size for our wedding bands(send us wrong size) but in the same price we bought them 2 weeks earlier, they agreed, said its not a problem and proceed the return. Then they said that we cant buy them in same price and they left us without anything. Im glad that customer service we called fixed it.... so disappointed!!!
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A Private User
Very expensive jewelry store. They have a large selection and they advertise a lot on tv. It is good to make small purchases
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A Private User
Very poor customer service , I sat here for over 30 mins just waiting for someone to greet me and assistance.
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A Private User
Great Jewerly. Excellent service. Very neat and the jewerly is absloutely gorgeous.
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A Private User
Really the ambient from Zales is very amicable and experience was excelente
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A Private User
Love this store customer service was awesome
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A Private User
Haresh is great. Great customer service.
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