cc McKenzie Shoes & Apparel

Reviews 3

SA

Sandra Sams

Purchased a pair of dress heels (pikolinos). Wore them for a few occasions, maybe 5 or 6 in the 9 months since I had purchased them. They were well taken care of and had no wear or scuffs. The insole on one shoe came apart. I travel frequently, so stopped by the store in the airport to see what they could do. Store employees were friendly but said they couldnt do anything there but to email them pictures and someone would get back to me. I emailed, attached pictures, after a couple of weeks with no reply, I stopped by again, bringing the shoes with me. They took pictures and told me someone would be in touch. I had to stop by two more times. The ladies in the store were nice and apologetic but could not help. When someone finally called me they basically told me they could not warranty them since it was more than 45 days since the purchase. OK, I get it... but if the staff had that information it could have saved me a whole bunch of time and frustration. Basicallythe manager suggested I just have them repaired, which I will do. But, I shouldnt need to have 120.00+ shoes repaired after so few wearings. I would give the store staff 4, quality 1, and management a 0.

TA

Tamela Cantor

Great stuff and great staff! I get something from this store every time I fly. I got a cool sweater I can wear like 5 ways, the boots in the fall are SUPER CUTE. Just check it out - I love it!

AM

Ami Deneen

The store has a terrific staff. These are elegant, sassy ladies who have a flair for style. The clothing and shoe lines are my favorites. I go to the airport just for this store.