The UPS Store

Category:	Shipping and Mailing Service
Address:	130 W Main St #144, Collegeville, PA 19426, USA
Phone:	+1 610-409-2580
Site:	theupsstorelocal.com
Rating:	2.9
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–5PM Closed

Location

Photos 9

Reviews 7

Kris Volpicelli

Called this morning after receiving an email notification that I had a package to pick up. Im not able to get there until Saturday and the pick up date says "by Friday" so I wanted to see if they could hold one extra day. The woman who picked up the phone asked for my name and sounded like she was rummaging through packages-- came back on the phone and said it wasnt there. I was confused bc the email said it was so I questioned her on that, confirmed the location, etc. She then told me "Im the only one here so I really cant look through ALL the packages to find yours and I have customers that are here in the store that need help." Terrible way to handle that situation. I wouldve gladly given her my phone number and had her call me back when she was less busy, had she offered that.

Im Good

If you value customer service, this is NOT the store for you. This store has a rude staff member who has told me to go somewhere else. After filing a damaged package claim, they sat on it for a week after receiving it and said I had no right to be mad. Al, (Refused to give me last name), who claims to be the owner (Actually he is not per the UPS Store Corp Office) is extremely rude, and when questions arose that he has no answer to, i.e. why didnt you contact me about the claim you ve had for a week, actually laughed on the phone and responded with why is the universe the way it is, I don t know. When i said I will be doing business at the Royersford location from now on, his response was Good, we don t want you here. NEGATIVE 5 STARS!!!!

Julie Palamar

No one is ever there when the store is supposed to be open. Store opened over 15 minutes ago and it is dark with no one there.

Jeanne Petrosky

Ive used these folks multiple times and they offered good service.

Eric Strohm

Great service. I have used for shipping, printing and copying.

Elvira Maahs

dropped a package here and the guy was friendly, super quick

Tal Bratton

We have had very good experiences with this store.