Russell Cellular, Verizon Authorized Retailer

Reviews 3

TI

Tim Schreyer

Avoid this reseller! The owner does not take responsibility for the actions of his employees! We went in to get the Switch650 plan to switch from Sprint, and there was complicated language in our Sprint agreement which made it seem we have to pay a lot of extra termination fees if we did not return my wifes phone to Sprint. The salesman sold us and activated a new iPhone 7 and let us leave with my wifes iPhone 6 which in order to get the Switch650 reimbursement we HAD to give to Verizon. The salesman even called the owner to verify this and still let us leave knowing we then would not be able to get our switching money. We would not have bought the iPhone 7 and switched if we knew we werent getting the money back! When we went in to ask the owner about how to apply to get our switching fees back, he said it was impossible and too bad without the old phone. He refused to acknowledge his employee had done the wrong thing letting us leave with the old phone and argued with us and did nothing to make up for the >$100 the employee cost us with termination fees from Sprint. Find a different Verizon reseller!!

KE

Keith Stoltzfus

Great service!! Michelle bent over backwards to help me, even though she was not able to get my phone back into service, she spent 2 1/2 hours (after hours) trying!! will go back

DA

Dan Asroff

Matthew Thomas is the best, ever.