NAPA Auto Parts - Genuine Parts Company

Reviews 11

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Travis Goodrich

Called to get price and availability on a part. They did not have it in stock so I asked about overnighting the item, because the vehicle was down and on the rack. Justin quoted me a shipping price of 20% and absolutely no more than 30%. Also, he told Id have it by 10:30a.m. the next day. I call at noon the next day and get spun(they have no clear answer/explanation). I call at 2p.m. and theyve just received the item. At 2:40p.m. it arrives(4hrs late) and Justin has charged me $45 for shipping, not the $14-$21 he had quoted me just hours before. This $45 fee works out to 60% of the cost of the item. When I asked Justin to uphold HIS word and HIS quote he started backpeddling and saying he doesnt typically deal freight charges etc. At this point I asked to speak with his manager, Adam, who in turn was less help than the first guy. This manager did as he should and stood behind his employee, BUT his employee was in the wrong for quoting prices and then not being able to follow through with HIS pricing that HE provided me. The 60% markup for shipping was and is absurd. All we were asking for was for them(Napa) to acknowledge the excessive fee and adjust the price to what was originally quoted.

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Rody Vaynshteyn

Eating at the front counter when I walked in. Didnt even try to look up the part. Said they dont carry it at any store and Ill have to go to a junk yard.Called the Napa on middlebrook and the associate had the part ready by the time I arrived to pick it up.

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DeAnna Kennedy

Ken was very helpful with our purchase and was the most pleasant parts employee we have met in a long time. We will buy from him in the future. Thank you for hiring him. DeAnna

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Lindsey Ohlin

The counter clerk wasnt the most knowledgeable about the oil filter I needed, but she promptly found someone who could help me. Very professional and good selection.

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Jenny Harper

The staff is always friendly and professional, and they always have a replacement for whatever screw or bolt Ive over-torqued and broken off...

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TURNER HUCK

one of the worst places I have ever been to. The lady at the counter had no clue what she was doing. Poor customer service.

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ali toor

good selection, good prices and very friendly and knowledgeable team.

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Philip Roberts

Quick and easy. Good customer service

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Sarah S

Great guys to get parts from!

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Dennis Almond

very helpful staff

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J.Tyler Hunter

Good service

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