Ferguson

Reviews 3

ER

Erica Ahrens, RID, TAID

As a design professional, I look to work with professional vendors who help me support my clients needs with ease. It is really hard to get a hold of any reps at this business the same day you call &/or email. The rep that was available to help me with a project didnt listen & take notes (to help them remember) the needs my client had - therefore the wrong product finish was ordered & it didnt fit so my project was unnecessarily delayed. I picked up that order 10.3.16 & returned the order 10.4.16 to receive a full refund & as of 1.5.17, I STILL have NOT received a refund (over $2K). Disappointing. Update: 2.20.17, I called & emailed again about this issue & the total amount was refunded promptly.

PO

poderosa80

Other people commented you cant reach them by phone. Well they dont offer to help you when you are in the store either and greet with a very snooty attitude. For a $7-8k bath tub I dont think it is unrealistic to have an educated sales rep assisting customers. Youd get better service from Home Depot. We ended up going around the corner to APEX and got great service from Joseph Garza.

RO

Robert Serna

I will never understand businesses that dont answer the phone. Nobody has the time to drive all the way to a supply house to find out if parts are available or not. ANSWER THE PHONE!