AT&T Authorized Retailer

Reviews 9

A

A Private User

Do not use the ATT store! I bought a phone here for my daugter and it had a defect on the SIM reader. They wouldnt let me return it even thought I brought it back a few days later. I called ATT and was told that they could return it but it is up to the store discretion. I asked to speak to the stores manager and they wouldnt even give me a name. Neither employee in the store had a name tag on nor would they give me a business card to know who they were. ATT corporate says that there are two kinds of stores retail and corporate and retail cannot take returns. So dont use this store!

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A

A Private User

Can get a little busy during certain hours. But from the times Ive visited this store, I will definitely wait even the 30 minutes because I know I leave with a peace of mind that I was taken care of. The guys are extremely caring, friendly and they seem to go the extra mile to solve my issues or answer any questions I have. I wasnt very good at using my iPhone emails and they explained with so much patience

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A

A Private User

One employee there is rude, confrontational, and combative. His better-than-thou demeanor is not at all customer centric. I do not go to this store if he is there.

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A

A Private User

While customer service online has not been helpful, the employees in the Lakeway Store have always resolved any issues I was having

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A Private User

Thinking about switching to AT&T and they were very helpful, answered my questions, and never felt pressured

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A Private User

Really nice people work at this Store!!! Ray, and Marshall are Awesome!!!

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A Private User

Great store! AWESOME STAFF

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A

A Private User

Very poor.....at best.

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A

A Private User

fun friendly service

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