AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	10110 Brook Rd, Glen Allen, VA 23059, USA
Phone:	+1 804-495-0702
Site:	primecomms.com
Rating:	4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 15

Reviews 20

Vee A

Stay away from this store. My daughter wanted to upgrade to the iphone 6s and so we decided to go to this store because it was near by not knowing what was to come. My daughter has a grandfathered unlimited plan, in which we told the rep, David B., and even asked him if the plan would stay the same. He said, yes so we proceeded but they did not have the rose gold 64gb phone, so it was ordered and taxes are paid. First, the wrong phone was ordered after receiving a email and text confirming the order, so they get the right phone from another store, by this time it is Wednesday, we ordered the phone on Saturday. We go to the store and we tried to swap the phone but they had not reversed the upgrade, so we are working with the same rep, and he had to be guided by his manager, Ashaunta Rufus, something that she should have done before we got there. Red flag! We should have walked away but wait, they get the upgrade reversed and now we cannot upgrade because the bill was due on Tuesday. At that point, my daughter is fuming because the order should have been right in thr first place, so we walked out. I wanted to give them the benefit of doubt since we have had good experiences with upgrading. Wrong, we walk back in and pay the bill, they were asking for the taxes as well but I said NO. So we proceeded with the upgrade. Im sorry we did. The next morning we found out that the data plan was changed to 300mb. Are you kidding? As of today,11/8, we are still waiting for the unlimited plan to be added back, because I called the store and no one had responded but AT&T customer service has submitted a case to resolve the issue. Worst experience ever, as I continue to get about 4 texts a day stating data had reached the limit and $20 will be added for every 300mb of data.

Hakeem Hunter

Ashanta Rufus The worst manager ever was suppose to get back with me in regards to checking the security camera for someone who opened phone lines on my account and lied to me and talked about me to other associates and never got a call back and kept saying the district manager is going to give me a call every week was the same story never heard from him and they didnt even try to check the cameras they just cared about getting a sale they opened a line for Someone on my account without my permission or approval!!! Worst experience I ever had as someone trying build their credit up now to break the contract is $1000 another store looked up and showed the person that did it and they still dont wanna tell the fraud department they did it because they just want the sale AT&T is the worst company I ever put my money into. And they force me to pay for someone else phone because I dont want my phone getting cut off!!! This store is the worst be careful and make sure you dont let this happen to you!!!

Jon Braham

I had a fantastic experience in this location and I recommend it to anyone who needs help with their AT&T account. All of the employees were great salespeople and made sure I was paying the best price for what I was getting.

Cheryl Williams

April AARON and crystal customer service was excellent with me today they all were very helpful. I would recommend any one in my family and friends to come here service was fast and courteous.

TotallyRandom Man

Had a great experience here today. Had to.leave a good review. Fixed my phone issue and got me a new screen protector. Jason was very helpful and kind.

karen moore

Hunter and Jason were very helpful. They gotnmy phone unlocked and working again! Way better experience than any other AT&T store I have visited.

Matt Hawthorne

They staff at this store are extremely helpful and took care of all my needs. They are truly energetic and happy to answer any questions.

Shelley Sugden

Busy store, but someone met me at the door and made me feel VIP. Ill definietly be returning to the store for my future wireless needs.

jahni williams

No do t like I wont even go into details but they made my decision easier to not leave Verizon again lol

Jacqueline Redden

Great experience overall! Would recommend my family and friends to AT&T because of this store!

Jare Peoples

Excellent experience. Helped me understand my plan and offered nice service.