Zales –The Diamond Store

Reviews 4

LY

Lyndsey K

This review is for this specific store at the Patrick Henry Mall in Newport News, VA. I have done business with Zales in a few California stores with nothing but good reviews but this one is different. I had found a ring online that was an online order only. I called to ask about engraving it and the lady said to go to a local store, order it with them and they will make an engraving order at the same time. That is what I did. Before I left, the store associate said she would give me a call when it arrived to let me know the ring was being sent to be engraved. I got an email confirmation saying the ring arrived but no phone call. I waited 2 days before deciding to call them. They confirmed the ring was in the store and was never sent to the engraver because they never saw a job ticket for one. So the ring didnt go out to be engraved until 4 days after it arrived. I was told they would call me when it was finished with a NLT date. The NLT date came and no phone call. So I drove to the store to find out it not only never came back but it was lost. After staying in the store for over an hour waiting to locate the ring, it was discovered that the engraver dropped it off at the wrong location. They dropped it off in the afternoon and I came back to pick it up when I noticed a pinky-nail size blemish that wasnt coming off. So they sent it back to the engraver and luckily 4 days later it was FINALLY ready. The store manager gave me 25% back on the ring cost and comped the engraving price because of the experience. That is the reason I didnt give less than 2 stars. I like Zales as a company and though I appreciated the compensation, I will never return to the Newport News location ever again.

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JA

Jacob Oestreich

The workers ignore you when you walk up and take forever to help you. Its not unusual to have to wait 15-20 minutes for them to acknowledge your existence. The jewelery isnt good quality. My wifes rings have broken in half 4 times and they take a month just to fix it and typically the rings dont even last that long when we get them back. I would advise going literally anywhere else

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CL

Clarinell Vega

They did not even acknowledge us when we were in the store. I dont know whether or not it was because we are young but it was completely unprofessional. Go to Helzberg diamonds instead.

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AM

Amy Bolick

Great place for a verity of coffee drinks

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