Saks OFF 5TH

Reviews 3

HI

Hina Ahmed

Just had the worst customer service experience at saks off fifth avenue springfield mall on Tuesday, October 17th at 7:28 pm. Wanted to exchange a pair of shoes for a smaller size that I bought along with another pair a couple of weeks ago. The manager in charge totally denied to take care of it because it was worn for 30 minutes. Im a size 10 usually but this one was a little bit big, I wore it for 30 minutes for a dinner but was so uncomfortable as it was coming off my feet that I had to come back home bare feet. God knows how on earth can a shoe become un resealable in 30 mins. And I wasnt even asking for my money back but only wanted a half size smaller.

EY

Eye Guanzon

I was very disappointed while shopping at this Springfield, Va location. As a reputable store, one would assume it would be more organized considering it was only Tuesday mid-afternoon. Not to mention the staff on duty was not very welcoming, at all. I will be more hesitant upon future consideration in where I conduct my business. It would be nice to see upper management take action to prevent future loss of business. The adjacent establishment (Nordstrom Rack) really set the bar.

GO

godelive lembi

Great customer service