Zales - The Diamond Store

Reviews 4

DA

Daniel Pabon

So I called this morning to see if the rings I paid thousands of dollars for were sized for my wife and I. Someone answered the phone and I asked if the rings were ready. She said that the "computers were not open yet". Why would someone answer the phone to say that they are not open. And she couldnt take a few minutes to look to see if the rings were ready, probably in a draw with my name tagged in them. You would expect a company that sells products that are in the thousands of dollars would go a little above and beyond to check and not use the lame excuse that "the computers are not open".

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AS

Ashley

The manager? was incredibly rude and unhelpful. She didnt even try to help with my warranty issue. Every time I go in there she is extremely unfriendly and overly assertive. The only way she can possibly make commissions is if she intimidates customers into buying. I wish the best for the new guy cause he seemed very nice and friendly. Dont work for someone like that long! Mean bosses ruin your spirit and give you bad customer service habits.

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C.

C.Genaveve Parker

Like the other reviews online this store ignored my presence, there was only one other customer and guess what? They were waiting too! After being there 15mins to make an online purchase return to the store, they told me they dont do returns! Lies, and Do yourself a favor do not buy thier jewelry.

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JA

James. Bishop

Went in to get my daughter her first necklace, she was super excited. After waiting for 20 minutes the extremely rude staff never acknowledged us, there were 2 employs working and 2 other customers. A simple acknowledgement of we will be with you in a moment would have been nice.

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