Cricket Wireless Authorized Retailer

Reviews 4

JE

Jesse Smith

Cooper point road store and 800customer service! If I could give 0 I would! Didnt tell us excessories were unrefundable before we paid. Got back 3 hours later to return everything i.e. phones and cases, accept the screen covers I expected to be out the money for these (was planning to keep service but after the way your company has treated me itd be a long shot before that happens) because technology wasnt up to par with what we wanted and I get told too bad our reps can lie, deceive, and pretty much steal $100.00 from a family who just moved out of a homeless shelter. If I could post a picture Id post a picture of me in tears as I sit on the phone with customer service as they say too bad we stand behind our employees lying and deceiving because policy says so (crap!) Worked at a call center if there is something wrong you do whatever you can to fix it any nothing has been done! What happened to running an honest business and fixing a mistake that your company has made! Then when discussing the lies and deceptions find out from a supervisor with customer service that I was decieved out of more money that I didnt have to pay to have my phone set ( I was explained port numbers and accounts like Google play store up (none of these things were done anyway). As I sit on the phone with customer service supervisor has me on hold while he calls your store because he even agreed your employees shouldnt lie and deceive customers. Im beyond unhappy and will continue to spread my review of a deceptive unhonest company!

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RA

Rachele Davis

Poor cell service or should i say no service over half the time and phones are not good quality. I have had issue after issue with my phones and service. The reps in store cant do much besides sell you a phone and take your money. I spent lots of money on 4 phones and 2 already broke and spent more and now we never get service where we live. There are a lot of dead zones and dropped calls. There service has cause nothing but problems for us since no one can ever reach us. Its awful dont waste your time or money here. Go elsewhere where the service is reliable. Too new of a company that doesnt have enough cell towers to provide reliable service.

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HO

Holly McCracken

Aweful service and phone was pathetic, had to wait an hour for them to charge it. Dont let them talk you into insurance, you only have 6 days to return a bad phone to the store. After that your on your own with the phone maker. When you have a complaint about your phone customer service, what there is of it, treats you like your out of your mind by expecting for any consideration. My contract was less than 12 months old but still no joy. Then Cricket shut off my phone saying I owed a payment but I still had a 1/3rd of the month left to go. My recommendation.....DONT!!

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DE

debbie bright

Because once they switch you they have no need to help you with what ever problem you have

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