NAPA Auto Parts - Genuine Service & Machine
| Category: | Auto Parts Store |
| Address: | 3580 Mall Dr, Eau Claire, WI 54701, USA |
| Phone: | +1 715-835-3156 |
| Site: | napaonline.com |
| Rating: | 4.1 |
| Working: | 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 8AM–5PM 9AM–3PM |
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Reviews 7
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Andrew G
Went to NAPA because Ive always had good luck with their parts. Bought two wheel bearings for my wifes car and had them installed. Well one bearing went bad in roughly two months. Ok, I get it sometimes that stuff happens and hey they have a year warranty on their parts. Only thing is I had already thrown the receipt away. Dumb I know, but anyways I call to see if its even possible now without a receipt and the guy on the phone said it wasnt a problem because they can look it up on the computer. So I wasnt able to get down there until a week or two later and it ended up being the worst experience Ive ever had anywhere. I was courteous and polite as I told the worker about my warranty issue and thats when I started getting an attitude from this worker who basically made me feel like I was a thief for trying to get my money back without a receipt. He asked me multiple times about a receipt which I politely said I had called in to make sure it was ok. He said he doesnt know anyone in the store that would have told me that, insinuating that Im lying, and that I should have a receipt for about the 15th time. I finally came unglued on the guy saying Ill just take the part back and screw the warranty. I ended up getting my money back but my entire experience was absolutely ridiculous and Ive never felt so disrespected as a customer. Theres plenty of other parts stores in the area so avoid this one unless you enjoy being treated the way I was.
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A Private User
I cant say enough good about this NAPA location. In stark contrast to the other Eau Claire NAPA, this shop is clean, bright, friendly, and fast. As another reviewer said, the owner is in almost every time and is a great guy, as are the folks working for him.
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A Private User
Sat on hold for 5 minutes on two separate occasions, only to be disconnected. Terrible service all around
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Matt Casey
Always have what I need and if they dont I get it the next day. Helpful and polite.
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Brian VanB
Great service. People really know their stuff. Only place I shop anymore
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Alex Jacobson
The only place I get my car parts!
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