Kay Jewelers

Reviews 3

MA

Maximo Lopez

First off they lack in customer service skills, i walked in today to pay off a crad balance and look at engagement rings. I was definitely ready to make a purchase at that depending on what was available, but as soon as i walked in to the store no one working bothered to awcknowledge me. No hello, nothing at that. They talked amongst eachother as i walked past and stood at the counter to let them know i had to pay off my card. I shrugged at first thinking they were all busy attending to no one at the store but after a minute of standing in silence in front of one of the reps i lost my cool and walked out. I just cant fathom what made the reps and managers couldnt attempt a hello we will be right with you while the store was empty!!!! What a shame.

A

A Private User

They had to send away my entire engagement ring to be resized. When it came back, the stones were not as clear and had more inclusions than the original ring that my fiancé picked out. We were not happy, but the customer service people could not help us. Service people not great, always busy with a million customers, long lines for service. We will never go to Kay’s again.

BI

Billy Ramos

Kay jewelers has bad management and have bad customer service . Manger name JAY gives customer information out !